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A Systematic Approach to Improve Workplace Performance

Performance Management Process for Managers

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How do you position your business unit for exceptional performance?

As a supervisor, manager or executive, you are responsible to ensure the optimum performance of your employees and ultimately your business unit. You are also likely responsible for conducting employee evaluations. But with so many demands, how do you know what to focus on? How do you ensure that your employees are focused on the right things? And how can you position yourself and your employees to generate the best results for your organization?

Performance Planning and Management (PPM) empowers supervisors, managers and executive to systematically plan, manage, evaluate and improve results for individual employees and your business unit. It provides you with the tools and framework to align the goals and targets for each business unit, and each employee, with the organizational goals. And it provides the basis for evaluating results relative to those targets.

Who should take this course?

This course is for success oriented, ethical managers that want to improve the productivity, efficiency, and quality of their business unit in a responsible way. And to ensure that your business unit delivers results that are aligned with the "big picture" goals of your organization.

This course is NOT for those looking for a quick fix or shortcuts to success.

This is a challenging course, and requires participants to complete exercises to truly gain the skills. In the real world, it will require time, effort and consistent application to create the desired results. But once you learn these techniques and tools, you will have valuable and lasting skills that can be applied at more senior levels of management.

How we ensure your success

I have carefully designed the curriculum based on specific learning objectives. Specifically, by the end of this course, you will be able to:

  • Apply the performance planning and management framework at both the business unit level and individual employee performance.
  • Use the Balanced Scorecard to set business unit goals and objectives.
  • Set meaningful and measurable targets for your Business Unit and each Employee using the SMART approach.
  • Apply tools and techniques to evaluate results

The course covers the concepts, terminology and application of the Performance Planning and Management Framework to:

  1. set clear, relevant, objective and measurable targets for performance.
  2. evaluate results

Through instruction, examples and case studies, you will gain in-depth knowledge of the tools and techniques to apply at both the business unit level, and for individual employees.

Self evaluation

At the end of each section, there will be a quiz to help you determine if you have successfully met the learning objectives for the material. If you find there's areas where you are unclear, you can go back and re-do those lessons (or contact your instructor with questions!). At the end of the course, you will find a detailed self assessment that determines how well you have met the overall learning objectives. And as you have unlimited access to the course, you can go back at any time to learn more.

Additional Tips

This course can be taken alone, but is ideally combined with "Improve Employee Performance", which delves into detail on how you can guide individual employees to higher performance and superior results.

Get Started!

If you haven't already done so, enroll in the Strategic Manager school (it's free). From there, you can view more detailed information about the course, the curriculum and some sample lessons. If you still have questions, you can contact me (Your instructor - Debbie Narver) at narvermanagement@gmail.com

Then sign up and get started on developing your skills in Performance Planning and Management!



Your Instructor


Debbie M Narver
Debbie M Narver

Debbie Narver (BSc MBA MScIB) is an experienced manager, teacher and consultant. She has a passion for helping managers & leaders to develop their full potential. She brings her full range of education, training & knowledge to her coaching and teaching - drawing on practical examples from her own experiences. Located on beautiful Vancouver Island, Canada, Debbie specializes in online facilitation, and works with diverse and geographically dispersed teams and organizations.

Based on her own experiences of transitioning from a technical (science based) background into management, she focuses on helping managers & leaders to develop very practical skills for leading in complex and challenging environments. While doing an MBA developed her skills in advanced business administration, she wants to bring those essential skills to others. But recognizing that not every manager needs or wants an MBA, Debbie strives to bring these complex, often jargon-laden techniques to a broader audience. She uses a lot of examples from the real world, and introduces practical and low-cost tools that can be used in almost any size and type of organization.

Debbie's areas of expertise include Strategic Management and Cross Cultural Leadership. The latter is based on some unique research she conducted during her MBA program, exploring the dynamics of culturally diverse teams. She has carefully designed her portfolio of courses to develop the skills that managers & leaders most need to be successful in a dynamic and challenging work place. She truly enjoys coaching and teaching, and loves to hear from her students!

Contact Debbie at debbie@narvermanagement.ca



Class Curriculum


  The PPM Framework
Available in days
days after you enroll
  Tools for Performance Planning for your Business Unit
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  Applying Tools for Business Unit Planning
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days after you enroll
  Employee Performance Planning
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days after you enroll
  Evaluating Results
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  Putting it Together
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  Self Evaluation
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days after you enroll

Frequently Asked Questions


When does the course start and finish?
The course starts now and never ends! It is a completely self-paced online course - you decide when you start and when you finish.
How long do I have access to the course?
How does lifetime access sound? After enrolling, you have unlimited access to this course for as long as you like - across any and all devices you own.
What if I am unhappy with the course?
We would never want you to be unhappy! If you are unsatisfied with your purchase, contact us in the first 30 days and we will give you a full refund.

Sign up now for both Performance Management courses and save! Taken separately at $199 each, or purchase together at $299 for a saving of $100!


Get started now!