How to Master Complex Problems & Decisions

Managing in complexity: Tools & Techniques for managers and leaders

   Watch Promo

Managing in a complex and dynamic environment take specialized skills

Managers need to solve problems and make decisions on a day to day basis. Some of these are fairly routine. But others are much more complex and confusing. We often focus on symptoms rather than address the root cause. So problems keep coming back, or show up in different areas.

This course provides you with tools and techniques to identify and investigate problems, gather information to support decision making, assess different courses of action and make well informed decisions. Through video lessons, individual reading, reflective exercises and a progressive case study, you will learn how to determine the root cause of problems and make decisions that create lasting and effective solutions.

By the end of this course, you will be able to:

  • Apply business research tools for problem definition and investigation
  • Use analytical tools and processes (SWOT, decision tree, decision matrix) for analysis and decision making
  • Engage others (employees, stakeholders) in the process, as and when appropriate

Management competencies addressed include: problem solving and decision making, analytical thinking and business acumen.

And how will you know if you have successfully met the learning objectives? There's an in-depth self evaluation at the end. And you can go back at any time to strength areas or refresh your learning!

Your Instructor

Debbie M Narver
Debbie M Narver

Debbie Narver (BSc MBA MScIB) is an experienced manager, teacher and consultant. She has a passion for helping managers & leaders to develop their full potential. She brings her full range of education, training & knowledge to her coaching and teaching - drawing on practical examples from her own experiences. Located on beautiful Vancouver Island, Canada, Debbie specializes in online facilitation, and works with diverse and geographically dispersed teams and organizations.

Based on her own experiences of transitioning from a technical (science based) background into management, she focuses on helping managers & leaders to develop very practical skills for leading in complex and challenging environments. While doing an MBA developed her skills in advanced business administration, she wants to bring those essential skills to others. But recognizing that not every manager needs or wants an MBA, Debbie strives to bring these complex, often jargon-laden techniques to a broader audience. She uses a lot of examples from the real world, and introduces practical and low-cost tools that can be used in almost any size and type of organization.

Debbie's areas of expertise include Strategic Management and Cross Cultural Leadership. The latter is based on some unique research she conducted during her MBA program, exploring the dynamics of culturally diverse teams. She has carefully designed her portfolio of courses to develop the skills that managers & leaders most need to be successful in a dynamic and challenging work place. She truly enjoys coaching and teaching, and loves to hear from her students!

Contact Debbie at

Class Curriculum

  Frameworks for Problem Solving
Available in days
days after you enroll
  Define the Problem
Available in days
days after you enroll
  Lesson 7: Decisions and Implementation
Available in days
days after you enroll
  Lesson 8: Summary
Available in days
days after you enroll
Available in days
days after you enroll

Frequently Asked Questions

When does the course start and finish?
The course starts now and never ends! It is a completely self-paced online course - you decide when you start and when you finish.
How long do I have access to the course?
How does lifetime access sound? After enrolling, you have unlimited access to this course for as long as you like - across any and all devices you own.
What if I am unhappy with the course?
We would never want you to be unhappy! If you are unsatisfied with your purchase, contact us in the first 30 days and we will give you a full refund.

Get started now!