Solving problems and making good decisions in the workplace is critical for managers. But as complexity increases, we can't just rely on our usual approach.
Problem Solving and Decision making in management requires you to LEARN specialized skills and techniques.
There's sometimes a belief that some people are just "natural" problem solvers and/or decision makers. And it probably seems that way because they just do it so well. But the truth is, these are skills that anyone can learn!
Problem Solving for Managers IS different than other types of problem solving
If you have come from a technical background, you probably learned some very effective problem solving skills in your profession. But when is comes to Managing People, there's a completely new set of skills required! We often need to involve others, with very different view points and opinions - which can lead to conflict.
Managers need to solve problems and make decisions on a day to day basis. Some of these are fairly routine. But others are much more complex and confusing. We often focus on symptoms rather than address the root cause. So problems keep coming back, or show up in different areas.
Managing in a complex environment requires specialized Problem Solving Skills!
This course provides you with tools and techniques to identify and investigate problems, gather information to support decision making, assess different courses of action and make well informed decisions. Through video lessons, individual reading, reflective exercises and a progressive case study, you will learn how to determine the root cause of problems and make decisions that create lasting and effective solutions.
Managers need techniques for engaging stakeholders in collaborative decision making!
You may be good at solving problems on your own. But as you progress into more senior positions, you may find that you are now need to engage employees and other stakeholders in the decision making process. This can be complex and time consuming. But knowing a variety of decision making techniques, and when to use them, can make you so much more effective!
By the end of this course, you will be able to:
- Apply business research tools for complex problem solving, including problem definition and investigation
- Use analytical tools and processes (SWOT, decision tree, decision matrix) for analysis and decision making
- Engage others (employees, stakeholders) in the decision making process, as and when appropriate
Management competencies addressed include:
Complex Problem solving, analytical thinking, business acumen, collaborative decision making.
How will you know if you have successfully met the learning objectives? There's an in-depth self evaluation at the end. And you can go back at any time to strength areas or refresh your learning!
Debbie Narver (BSc MBA MScIB) is an experienced manager, teacher and consultant. She has a passion for helping managers & leaders to develop their full potential. She brings her full range of education, training & knowledge to her coaching and teaching - drawing on practical examples from her own experiences. Located on beautiful Vancouver Island, Canada, Debbie specializes in online facilitation, and works with diverse and geographically dispersed teams and organizations.
Based on her own experiences of transitioning from a technical (science based) background into management, she focuses on helping managers & leaders to develop very practical skills for leading in complex and challenging environments. While doing an MBA developed her skills in advanced business administration, she wants to bring those essential skills to others. But recognizing that not every manager needs or wants an MBA, Debbie strives to bring these complex, often jargon-laden techniques to a broader audience. She uses a lot of examples from the real world, and introduces practical and low-cost tools that can be used in almost any size and type of organization.
Debbie's areas of expertise include Strategic Management and Cross Cultural Leadership. The latter is based on some unique research she conducted during her MBA program, exploring the dynamics of culturally diverse teams. She has carefully designed her portfolio of courses to develop the skills that managers & leaders most need to be successful in a dynamic and challenging work place. She truly enjoys coaching and teaching, and loves to hear from her students!
Contact Debbie at email@example.com
Frequently Asked Questions
Yes, you can improve you management skills without large chunks of time and money! With as little as 30 minutes per week, you can take brief, highly focused lessons and start applying you new skills immediately! And while you learn at your own pace, your instructor is just an email away for support!
Build GREAT management skills! Get started now with learning techniques for complex problem solving and collaborative decision making in your workplace.