Get the skills and tools you need to solve complex problems in your workplace
While many problems in the workplace are fairly routine and simple, good leaders must be able to deal with complex problems and decisions. With many stakeholders involved, inter-dependent processes and "history", the source of problems can be difficult assess. You need to get beyond addressing the symptoms, and dig down to find the underlying problem. Then - you must make a decision on how to fix the problem.
In this course, you will learn:
- A 5 step framework for strategic problem solving
- How to use simple business research tools to investigate and analyze complex problems
- A range of decision making processes and tools - from individual through to group decision making
- A framework to determine when and how to involve others in collaborative decision making
- How to create an action plan for implementing change and fixing the problem for good!
How we ensure your success
The curriculum has been carefully designed by an experienced mentor. We know that you need more than theory and best practices. So your instructor includes lots of examples based on real situations. You will get lots of practical tools and tips, and exercises for you to try them out.
Engaging, multi-media content
Our approach to learning combines knowledge (through video based lectures), as well as exercises where you will apply tools and techniques through case studies. The application is necessary to truly develop skills that you can apply in the workplace.
At the end of each section, you will have a quiz such that you can evaluated how well you met the learning objectives for that section.
You can then go back and review any areas as needed (or contact your instructor with questions!). And at the end of the course, there is a detailed self assessment to determine how well you met the overall learning objectives of the course. You have unlimited access to the course, so can go back at any time to review and strengthen areas.
Start now with Problem Solving and Decision Making for Managers
Debbie Narver (BSc MBA MScIB) is an experienced manager, teacher and consultant. She has a passion for helping managers & leaders to develop their full potential. She brings her full range of education, training & experience to her coaching and teaching - drawing on practical, real life examples. Located on beautiful Vancouver Island, Canada, Debbie specializes in online facilitation, and works with diverse and geographically dispersed teams and organizations.
Based on her own experiences of transitioning from a technical (science based) background into management, she focuses on helping managers & leaders to develop very practical skills for leading in complex and challenging environments. Knowing that not every manager needs or wants an MBA, Debbie strives to bring these complex, often jargon-laden techniques to a broader audience. She uses a lot of examples from the real world, and introduces practical and low-cost tools that can be used in any size and type of organization.
Debbie's areas of expertise include Strategic Management and Cross Cultural Leadership. The latter is based on some unique research she conducted during her MBA program, exploring the dynamics of culturally diverse teams. She has carefully designed her portfolio of courses to develop the skills that managers & leaders most need to be successful in a dynamic and challenging work place. She truly enjoys coaching and teaching, and loves to hear from her students!
See more of Debbie's profile, portfolio and recommendation on her LinkedIn profile https://www.linkedin.com/in/debbienarver/
Frequently Asked Questions
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