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Problem Solving and Decision Making For Managers
Introduction
Introduction and Overview (12:48)
Reading: 3 Barriers to Effective Problem Solving
Exercise 1
Exercise 2
Exercise 3
Section 1 Quiz
Frameworks for Problem Solving
Problem Solving Frameworks (12:29)
Exercise 4
Case Study
Section 2 Quiz
Define the Problem
Techniques for Problem Definition (13:21)
Exercise 5
Section 3 Quiz
Investigate the Problem
Reading: Questions to dig deeper
Business Research Techniques (15:39)
Exercise 6
Exercise 7 (Optional)
Section 4 Quiz
Lesson 5: Analyze Information
Analysis Techniques (10:29)
Reading: Reflective questions
Exercise #8
Exercise 9 (Optional)
Section 5 Quiz
Lesson 6: Generate and Evaluate Options
Fun example
Develop and Assess Options (7:32)
Exercise 10
Optional exercise
Section 6 Quiz
Lesson 7: Decisions and Implementation
Decision and Implementation (14:44)
Reading: Action Plan
Exercise 11
Exercise 12
Lesson 8: Summary
Putting it together (12:10)
Self-Evaluation
Self Evaluation Form
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Section 1 Quiz
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